Privacy Policy

Effective June 29, 2026

This Privacy Policy explains how BC Billing Solutions (“BC Billing,” “we,” “us”) collects, uses, and protects information in connection with the BC Billing revenue cycle management application (the “Service”), available on the web and as a mobile application. The Service is a private, login-protected tool used by BC Billing staff and authorized treatment-facility clients to manage medical claims, collections, authorizations, negotiations, and payments.

1. Who the Service is for

The Service is an internal business tool. Access requires an account that we provision. It is not intended for the general public, and there is no self-service signup. We collect information only from authorized users acting on behalf of BC Billing or its client facilities.

2. Information we collect

Account information — name, email address, role, assigned facilities, and authentication credentials, used to sign you in and control what you can see.
Work and productivity data — notes, statuses, and records of claims worked, entered by users in the course of their job.
Protected Health Information (PHI) — claim, patient, payer, and billing data that facilities provide to us so we can perform billing and collections services on their behalf.
Basic technical data — standard session and security information needed to keep the Service secure and working.

3. How we use information

We use the information solely to operate and improve the Service: to authenticate users, control access by role and facility, process and track claims, generate reporting for management, and secure the system. We do not sell personal information or PHI, and we do not use it for advertising.

4. How information is shared

Access is restricted by role and by facility. A facility’s data is visible only to BC Billing staff and to that facility’s own authorized users. We share data with service providers that host and secure the application (for example, our cloud database and hosting providers) under agreements that require them to protect it. We may disclose information if required by law.

5. HIPAA

BC Billing acts as a business associate to its client treatment facilities. We handle PHI in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable business associate agreements, and we apply administrative, technical, and physical safeguards to protect it.

6. Data security

Information is encrypted in transit, access is controlled by per-user roles and database-level row security, and destructive actions are limited to management. No system is perfectly secure, but we take reasonable measures to protect your information.

7. Data retention

We retain information for as long as needed to provide the Service and to meet legal, billing, and recordkeeping obligations, after which it is deleted or de-identified.

8. Your choices and rights

Because the Service is provisioned by us, access changes (creating, disabling, or removing accounts) and data requests are handled through your BC Billing administrator. Patients with questions about their health information should contact their treatment facility, which controls that data.

9. Children

The Service is a workplace tool and is not directed to children, and we do not knowingly collect information from children through it.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date above.

11. SMS / text messaging

With your consent, BC Billing sends operational SMS text messages to authorized staff and facility partners — for example, a short weekly summary of a facility’s patient census with a link to the full report in the Service.

Consent. We only text mobile numbers that a facility partner or staff member has given us directly and agreed may receive these updates.
No sharing of mobile numbers. We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing purposes. Numbers are used only to deliver the messages you signed up for.
Message frequency. Message frequency varies but is typically about one message per week per facility.
Message and data rates may apply. Standard carrier message and data rates may apply to messages you receive.
Opt-out / help. Reply STOP to any message to stop receiving texts, or HELP for help. You can also contact us at the email below to be removed.

12. Contact us

Questions about this policy or your information? Contact us at robertsalmons1@gmail.com.